Terms and Conditions

These Terms and Conditions affect your legal rights, so please make sure you have read them and are clear on how we work.

Velocity Leisure Limited whose registered office address is at 46 Speke Road, Garston, Liverpool, United Kingdom, L19 2PA, Company Reg. No.09410038, (hereafter called “Velocity” or “us”). By ordering a booking slot at our Leisure parks (“Park”) or signing a Risk Acknowledgment and Disclaimer (Waiver) on behalf of yourself or a minor under the age of 18, you agree to be bound by these Terms and Conditions which shall apply to your booking and any time spent at the Park you book to attend. These Terms and Conditions contain important information concerning participation by you and members of your party and, accordingly, you acknowledge and agree that you shall to the best of your ability ensure that all members of your party are aware of and accept these Terms and Conditions.


No booking shall be deemed to have been accepted unless confirmed in writing by Velocity. You must advise Velocity as soon as possible of any mistake in Velocity’s booking confirmation. Velocity shall use its reasonable endeavours to ensure that you and your party’s participation commences at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals may not be permitted to undertake the Activities and refunds or compensation will not be payable in such circumstances.


All payment must be made prior to entering the Park and/or undertaking the Activity and may be made by a debit or credit card online.


You shall be entitled to cancel your booking subject to Velocity receiving your request for cancellation at least 72 hours before the booked start time. Any requests for cancellation must be made online or by email to the contact address set out on our website. Velocity shall be entitled to cancel your booking at any time. In the event that Velocity decides to cancel your booking it shall use its reasonable endeavours to notify you as soon as possible. All bookings are non-refundable. We will, however, allow where possible to change the date of a booking (subjected to availability) but no other compensation shall be payable. Due to site closures brought on by Covid-19, all bookings made for this period can be moved to alternative dates only.


All bookings that are cancelled are non-refundable. We will, however, allow where possible to change the date of a booking (subjected to availability). Bookings cancelled within 72 hours of the time cannot be rescheduled.

Inherent Risk in Activities

The Activities comprise trampoline activities, inflatable bouncing activities and other challenging physical activities and participation is not without risk as trampoline and the other park activities contain some residual risk of injury. All participants will receive detailed safety information and will be required to sign the Risk Acknowledgement and Disclaimer


After the safety information is delivered participants will not be directly supervised by a Velocity member of staff. A participating adult must accompany a child or a young person of 16 years of age or below. One adult is permitted to supervise a maximum of ten children or young persons of 16 years of age or below.

For safety reasons, all participants must be reasonably fit and healthy, at least 4 years of age, must weigh less than 19.5 stones/125kg, and must either have reasonable eye-sight or wear contact lenses or prescribed glasses. If you have any concerns, we advise that you visit one of our Parks at a time prior to your booking and speak to a member of the Velocity staff. Anyone who does not meet these requirements, or does not feel confident to undertake the Activities on the day, or is unfit to undertake the Activities in the opinion of either a Velocity member of staff or the Participant, will not be allowed to undertake the Activities and will receive a full refund for pre-paid booking fees.

The Activities are physically demanding and require a degree of agility, strength and stamina. Participants must always participate within their ability – only the individual knows or understands their own limits and competencies. If you are unsure of whether you can complete a manoeuvre, you should not attempt it. If Participants have medical concerns they are advised to consult their doctor in advance. Participants will be required to certify that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others. Due to the physical nature of the Activities, Velocity recommends that pregnant women should not take part.

Velocity reserves the right to refuse admittance to the Activities or to remove a participant from the Activities should it deem it necessary to do so. This includes a participant who does not comply with the safety rules and advice or who is deemed to be under the influence of alcohol or drugs.


We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this agreement or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Activity. Except as otherwise provided in these Booking Terms and Conditions any liability of Velocity shall be limited to the refund of any charges paid to Velocity. Nothing contained in these Booking Terms and Conditions is intended to nor shall limit the liability of Velocity in respect of death or personal injury caused by the negligence of Velocity or of its employees, agents or contractors.


If you have any questions or complaints about the services, please contact us. You can contact us by telephoning our consumer service team by emailing us at info@velocitygb.com. Alternatively, please speak to one of our staff at the Park.

Your Information

We will use any personal information you provide to us in accordance with our Privacy Policy, a copy of which can be found online.


We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to end the contract within 30 days of us telling you about it and we will refund you any payments you have made in advance.

Applicable Law

These terms are governed by United Kingdom law and you can bring legal proceedings in respect of the services in the UK courts. If a court finds part of these Terms and Conditions illegal, the rest will continue in force.


Who We Are and How to Contact Us

This website (velocitygb.com) is a site operated by Velocity Leisure Limited (“We”). We are registered in the UK under company number 09410038 and have our registered office at 46 Speke Road, Garston, Liverpool, United Kingdom, L19 2PA

By Using Our Site You Accept These Terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference.

There Are Other Terms That May Apply to You

Our Privacy Policy also applies to your use of our site, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. Whenever you purchase activities at any of our Leisure parks from our site, our terms and conditions of supply will apply to the sales.

We May Make Changes to These Terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We May Make Changes to Our Site

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.

We May Suspend or Withdraw Our Site

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our Site Is Only for Users in the UK

Our site is directed to people residing in The United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

How You May Use Material on Our Site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors. If you print, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do Not Rely on Information on this Site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We Are Not Responsible for Websites We Link To

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

Our Responsibility for Loss or Damage Suffered By You

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. Different limitations and exclusions of liability will apply to liability arising as a result of your participation in activities at any of our Parks, which will be set out in our General User Terms and Conditions and Risk Acknowledgment and Disclaimer. Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Which Country’s Laws Apply to Any Disputes?

These terms of use, their subject matter and their formation (and any noncontractual disputes or claims) are governed by UK law and the jurisdiction of the courts of  The United Kingdom.

  1. Vouchers are valid for 12 months or until the date that is printed on it and
    cannot be used after this date.
    2. Vouchers cannot be replaced if lost, stolen or destroyed.
    3. Vouchers cannot be refunded or exchanged for cash or other denominated
    4. If an intended purchase is for a higher amount than the face value of the
    voucher(s), the difference can be made up with a credit card payment.
    5. If a purchase is for a lower amount, no change can be given. The unique gift
    voucher code can be used multiple times until the balance is spent.
    6. Vouchers cannot be used in conjunction with any special promotions,
    discount tokens, coupons or cards. Vouchers may be redeemed against Jump
    Sessions, Jump Socks and Merchandise. We regret that vouchers can not be
    redeemed against café purchases.
    7. Vouchers cannot be sold to any third parties without our consent. If we do
    give our consent, then such consent may be subject to any conditions which
    we impose. In any event you may not sell the Vouchers through the internet
    without our express written consent, which you must obtain before making
    any such sale.
    8. We reserve the right at all times to refuse to permit any sale of Vouchers by
    you to a third party.

149 Party Offer

Applies to Velocity Wigan only. Monday – Friday term time only. Expires 31st December 2018. Package includes 15 children, 1 hour jump, pizza and juice. Additional children are additional cost.

Black Friday Event 2018

Can only be purchased from Monday 19th November to Monday 26th November 2018
Value on your gift card can only be redeemed for admission at place of purchase and grips socks (Wigan) for Velocity Parks ONLY

Christmas Gift 2018

Can only be purchased from Sat 1st Dec to Mon 24th Dec 2018
Value on your gift card can only be redeemed for admission at place of purchase
Gifts cards are non refundable, cannot be exchanged for cash, or redeemed against a new gift card, a party or cafe spend
If lost or stolen the card will not be replaced
Expiry date is 12 months from date of purchase
This offer cannot be used in conjunction with any other offer

Jump January

Valid from Tuesday 1st January to Thursday 31st January 2019
The pass will feature a picture of each individual and will have to be shown at check in
Can only be used at site of purchase
The pass entitles you to book one hour of bouncing per day at Velocity Wigan / Widnes
A passport sized picture will need to be provided to issue your pass
This offer cannot be used in conjunction with any other offer
All sessions must be booked in advance
Non transferable.

Advent Competition

Competition is running from 1st December to 24th December
Winner will be selected and notified by Direct Message
Prizes have to be redeemed by 31st January 2019
Prize can only be redeemed at site of winning
Prizes are non refundable, cannot be exchanged for cash, or redeemed against a gift card, a party or cafe spend
This offer cannot be used in conjunction with any other offer